We are sorry to hear that you have a problem with your bike or car.

You are able to fix the problem? Please click the "Report issue" button in Roadrunner and then "Equipment Issue".
- If you have no order you will be put on a break for 30 minutes. Only if this time is not enough, please reach out to the rider service team via Freshchat.
- If you accepted an order but did not pick it up yet the order will be removed and you will be set on a break for 30 minutes. Only if this time is not enough, please reach out to the rider service team via Freshchat.
- If you picked up an order someone from the Dispatching team will call you for help.