Oman

Orders are being assigned to the most suitable riders. We understand it is not the best to receive orders with longer distances. Some orders have very short...

In order to deliver your order the fastes way possible you need to try the following: 1. Double-check the customer information. There you might find addtio...

Sometimes, you need to pick up different orders and then deliver them to the customers. It can happen that you pick up 2 orders but need to deliver the seco...

It can happen, especially late in the evening, that we receive orders shortly before the closing time of the restaurant/store. But it can also happen, that ...

Please ask the restaurant/store to contact the customer and arrange a replacement. - If the customer is fine with the replacement of the item(s) please wai...

On the top right of your "Deliveries" screen you see the duration until you are supposed to pick up the order (if you see a time instead of the du...

We are sorry you are experiencing this. Please help to save the order by following the next steps: 1. Double-check the order ID, order number, and customer...

In case your order was picked up by someone else, please make sure to follow the next steps: 1. Please make sure to double-check the order ID, order number...

At Talabat we operate always considering your safety first! I picked up one or more orders and have them with me. What should I do? - If possible try to de...

Please inform the rider support team via Freshchat.